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Elasticsearch Support

Looking for Elasticsearch support, help or consulting? Our support packages are tailored to your needs. Elasticsearch is one of the most widely used enterprise search engine solutions in the world. But because it’s open-source, it can sometimes be tough to get the troubleshooting support that you need. That’s where Norconex can help you.

We work with Elasticsearch on a daily basis and offer high-quality Elasticsearch support and assistance through a range of packages, as indicated below. Give us a call to start your Elasticsearch support package, or inquire through our online form!

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Be sure to include the international country code (e.g. +1 for Canada/USA).

Elasticsearch Support
Packages and Pricing

Ask The Experts
We Back You Up
Occasional Hands-on
Enterprise Level
Ask The Experts

Have your questions answered by an expert.

We Back You Up

Professional assistance when you need it.

Occasional Hands-on

Fast hands-on response to any issue that arises.

Enterprise Level

24/7 monitoring, reporting, and quick response time.

Monthly Price $499 $999 $1750 Custom
Customer Support
Response Time 16 business hours 8 business hours 8 business hours 1-4 business hours
Number of Incidents 3/month 6/month Unlimited Unlimited
Hands-on Assistance - - 10 hours/month 20 hours/month +
24/7 Emergency Service - - -
Contact Method Ticket System Ticket System Ticket System & Phone Ticket System & Phone
Product Maintenance
Enterprise Search Engine
Norconex Collectors
Bug Fixes and Releases - -
Web Crawling and Indexing - - -
Search Content Curation - - -
Additional Services
Features & Enhancements - - -
Reports & Recommendations - - -
Hosting Support - - -
Norconex Product Discounts - 10% off purchase 25% off purchase 50-100% off purchase

Call now to speak to one of our experts:


A Few of Our Clients


Why Choose Us?

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Experts in Search

Our in-house team of Elasticsearch support professionals have years of collective experience under their belts. We have the experience to troubleshoot your issues properly.

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Quick Turnaround

When you need Elasticsearch help, and answers fast, you can rely on us to step in quickly. Our support packages begin with response times as low as one hour!

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In-house Support

Our company is based in Canada’s National Capital Region (just outside Ottawa). No outsourcing, no part-timers and no hobbyists; only the professional, high-quality Elasticsearch support you need.