Portfolio

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Universities Canada

Universities Canada was seeking to outsource their enterprise Search infrastructure to provide a “hands free” solution, managed by experts.

Based on their requirements, Norconex created a fully hosted Search solution onto production servers in facilities located in North America. We imported their database to these same servers and recreated their search applications to interact with the new search engine.

This project provided betterment over their previous solution, along with ongoing maintenance and scalability at a predictable, yearly cost.

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Reed Elsevier

For this client we have worked on numerous search related projects, an example being the Clinical Key project where we helped migrating an existing Search infrastructure from proprietary servers to the cloud.

To accomplish this, our Search Experts implemented a sophisticated search-driven application that relies on multiple cloud servers as its core platform for online searching and delivery of information. The implementation included the addition of new features as well as re-architecting and re-implementing from the ground up to be more efficient for end-users, faster, and faster at indexing the massive amount of content while ensuring a smooth operation of the system.

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Toyota USA

We helped Toyota setup a consumer-oriented search on their main Toyota.com site, making use of extensive taxonomies to accomplish a very unique “managed answer” feature.

In addition to this, the search results page displays dynamic contextual information, helping a user find exactly what they’re looking for right after their first click of the search button.

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Industry Canada

We assisted Industry Canada to implement a Google Search Appliance featuring a single search box to retrieve documents from various data repositories across within their network department. This search box was the continuation of a migration project done a decade earlier to move from a legacy to a more up-to-date and modern search technology infrastructure.

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Alcatel-Lucent

We assisted Alcatel-Lucent with various aspects of their search systems – both on the public facing and internal sides.

We designed and developed a comprehensive solution for them, utilizing various search technologies to deliver some very advanced features, including parametric searching, fine-grained document security control, taxonomies, and more.

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Department of National Defence

The search system we developed for the DND featured a simple and straightforward search interface to help the public find and access their content. Yet besides being simple on the surface, there was extensive under-the-hood development for search intelligence using synonyms, topics, and content ranking – while also incorporating document categories in the search functions to help users filter down to what they want.

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Canadian Revenue Agency

Our enterprise search experts at Norconex helped the Canada Revenue Agency (CRA) team in implementing one central search solution to allow employees to access and find the right information to be able to better serve the Canadian public.

Part of the project was also in education, coaching the CRA IT team to better understand their content and search system so they themselves can make decisions on how to guide their users towards the right results using an advanced content clustering algorithm.

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Canadian Radio-Television & Telecommunications Commission

Our work for the CRTC involved the modernization of their enterprise search system. Now, people looking for documents on CRTC decisions, orders, and other communications can easily find what they’re looking for through a robust and faceted search functionality.

We also installed our Search Analytics so the CRTC can keep track of what people are searching for and how to further improve their content and search results.

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Land Title & Survey Authority of BC

For this client we developed a robust title and survey search system, allowing users to search for and retrieve many large documents within their CMS.

In fact, since many of these discoverable documents were lengthy PDFs, we even custom-developed a solution to allow a searcher to open to an exact location within a PDF, greatly enhancing overall user search satisfaction!

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Canadian Heritage

We successfully helped Heritage Canada reconstruct their search infrastructure by guiding the planning and implementation of a completely new hardware and software system – which was strongly integrated with their in-house CMS so that all future content they published would be indexed in real-time.

Heritage Canada was also pleased with our reusable search UI template, allowing them to quickly and efficiently add additional search capabilities to other areas of their web environment.

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Vital Insights

We developed a sentiment analysis solution backed by an enterprise search engine for VitalInsights. It involved analysing millions of survey comments and social comments (e.g. Facebook, Twitter, …) in several languages to enable the production of useful reports. The solution uses sophisticated entity extraction techniques highlighting the negative vs positive sentiments on given topics about specific VitalInsights’ clients’ products or services.
The solution also allows large manufacturers to quickly glance at their customer sentiments in specific regions or for specific retailers.

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Health Canada

Our solution to Health Canada involved a custom enterprise search system allowing for a very user-friendly and results-driven search experience.

There was a high importance on the quality of metadata, which is now reflected through the quality of their search results.

This project also included our hands-on assistance to their developers for the creation of their search admin tool.

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Hospitals of Ontario Pension Plan

This project was a total feature-to-feature, old platform-to-new platform upgrade to the whole search environment used by Hospitals of Ontario Pension Plan.

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International Monetary Fund

Our search experts assisted the International Monetary Fund in developing various search functions across their organization. This included the design and build of search systems to be used by internal members, allowing them to better find and access related publications, sources of funding, and other financial-related content.

Our solution also featured a strong focus on auto-classifying data through various user-managed taxonomies.

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Canadian Institutes of Health Research

Our search specialists helped the CIHR implement an effective and faceted search solution with multiple classification possibilities to all the searchable documents – all while being fully integrated with their CMS publishing workflow.

CIHR staff can now easily tag documents within their CMS, allowing for content to be easily and properly categorized and presented to users through search.

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Government of Canada

Our government utilizes various search engines across its departments, but it was our specialists who helped them design and implement a centrally-hosted search solution – in other words, a “hub” that could serve all the departments at once.

This central search system we developed is completely customizable, with a tailored interface to each department and the ability to limit search to only their relevant information. This search implementation now scans through millions of government web pages and other related content.

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Epicurious – Conde Nast

This project involved the design and implementation of an overall search system, as well as the migrating of the final solution to a new platform.

This search systems allows for users to easily find the recipes they wish through a combination of basic search functionality and advanced taxonomies, allowing users to drill-down through the category hierarchies.

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Lexus USA

We helped Lexus develop both their site search and searchable FAQs section for Lexus owners.

The Lexus “knowledge center” shares its documents with the primary site search, meaning on-going maintenance would be that much easier. However, the separate user interface and navigation of these two search functionalities make them appear to be unique, whilst behind the scenes they use the same common search system.

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Time Warner

Working with Time Warner’s financial department, we helped to identify and resolve issues they were experiencing with their internal invoice search systems.

Although their search system covered several massive financial databases, we were able to successfully pinpoint and correct the problem areas.

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Turner Broadcasting

Turner Broadcasting approached us seeking our expertise in enterprise search to help them augment and support certain components of their search system.

We began with a full audit and review of the timeless Turner Classic Movies search infrastructure and database, following which we fine-tuned and optimized various search components as well as assisted in the migration from an outdated search technology to a more modern equivalent from a new search vendor.

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Human Resources and Social Development Canada

Our responsibility for this project was to implement an intranet search engine appliance that would not only allow users to find and retrieve relevant documents from their website and other various data repositories within the HRSDC department, but also to allow users to update and improve keyword metadata attached to documents – thus allowing results to be enriched with relevant ‘suggested links’.

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AUCC

Our search team installed a search engine appliance powered by Solr to the AUCC website, allowing future students to easily search and find various university and college study programs across Canada with a diverse search function with multiple criteria options and search box.

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Finance Canada

For this project we developed an internal search application for Finance Canada, indexing and allowing searches across several million records from various sources such as RDIMS, MS Exchange, and other web-based file systems.

The interface design allows for users to use advanced features like guided navigation and content drill-downs, easily guiding them to the documents they’re seeking.

Yet, we ensured all indexed content remained secure, and with the search system respecting the security levels of individual documents so users only access documents they’re entitled to see.

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