Search Analytics

See Search Through Their Eyes

The insights to be attained from your users’ search behaviours are enormous. It’s these sorts of insights that have made companies like Google even more successful as they continually learn from their customers and improve results, as well as get ideas for new products their customers would want.

Through our proprietary Search Analytics, we now give you this same ability to learn from your customers. Discover what search terms people are using, what results they’re finding, what results they’re not finding, and so much more. All this data is compiled and refined through our analytics software, so it’s intuitive and easy for you to make actionable decisions from.

Make Your Investment Shine

Part of investing in an enterprise search solution is not just giving customers an easy and effective way to search for – and find, what they want. It’s also about giving yourself the ability to see through the eyes of your customers – to learn from them and what they’re looking for, and to capitalize on that knowledge so that your investment can really shine.

Plus, our Search Analytics will help you determine just how well your search system is doing; helping you identify what improvements can be made to have it work even more effectively for enhanced user satisfaction.

Troubleshooting & Maintenance Just Got Easier

Our Search Analytics can give you quick at-a-glance information on your search system’s overall performance for any given period. It can help you see how long it takes for results to appear for all the different searches made, how many results were given for each search, or which ones didn’t turn up results at all!

It’s quick insights like these that will help you determine if there’s an issue with the search system itself or if it’s another factor like network latency. It will save you time, and will make problem solving that much simpler and quicker.

Take Your Analytics Anywhere

The insights and data from our Search Analytics are yours to take and do as you wish, of course! Export statistical data ranges in XML format, or analytic reports in XML, CSV, or PDF. Or if you need data to be exported in a particular format for integration with another system of yours, we can customize that for you too. Yet it works both ways, as importing previously captured statistic data is just as much a breeze as it is to export.

And if all that isn’t enough, you even have the possibility to store data within your own relational database.

Witness Search in Real-Time

Wouldn’t it be nice to know just how effective your next TV or radio commercial will be, or the new blog post or press release you’re publishing tomorrow?

Real-time analytics not only allows admins to witness what’s happening with search when you suspect a problem, but it also allows you to see first-hand the effects of your marketing initiatives. When a commercial airs or a social media campaign launches, just take a look at your dashboard to see the quantity and nature of searches being made, as they happen.

More Features

Control Access by Department

Assuming your departments are all interested in the same search system, our Search Analytics allows you to create multiple user accounts, and with different permission levels so that each stakeholder only sees the information that is most relevant to them. Of course, the head application admin can customize all these permissions and settings, so you have full control in maintaining your organization’s privacy policy.

Customize Your Dashboard

The Search Analytics dashboard can be customized on a per-user basis. If you find yourself constantly digging through to the same reports every day, just add these reports to your favourites list to have them show up automatically on your front dashboard as soon as you login. Enjoy an easier and more efficient experience by putting your most insightful and preferred statistics – truly – right at your fingertips.

26 Reports & Counting

Our Search Analytics software includes 26 individual reports – and more with each release. These are broken down into the 6 main categories of; Usage Frequency, Query Terms, Performance, Search Details, Search Effectiveness, and Users. Each report itself can be further filtered by specific criteria, such as date, type of content, language, location, etc., thus giving you enhanced capability to get to the metrics that matter most.

What’s Next?

As you can see, our Search Analytics software is not just for maintaining and improving your enterprise search implementation – it’s also for deriving valuable data and insights from what your users are searching for that you can then use to make more actionable and effective decisions with.

But this is only a top-level glimpse at everything our Search Analytics can do. If we’ve piqued your interest so far, then you’ll love our private demo with one of our product specialists, where you’ll also have the chance to ask any questions that come up along the way.

Request a Demo

It only takes one click now to start learning from every click tomorrow.