Presenting at the 2011 Enterprise Search Summit

Posted on April 8, 2011 by in Latest Events

Interested in finding out how you can make sure your search implementation is being used effectively? Come see our upcoming Enterprise Search Summit 2011 presentation. David Gaulin, our VP of Professional Services, will be presenting his talk titled “How to Make Your Silent Search Users Talk: Actions Speak Louder Than Words”. David will demonstrate how captured search statistics can be used to improve any search implementation, and ultimately lead your search users towards a better overall search experience.

How to Make Your Silent Search Users Talk: Actions Speak Louder Than Words
Tuesday, May 10, 2011
Breakout A
11:15 a.m. – 12:00 p.m.

Actions speak louder than words. By listening to the actions per formed by users of your enterprise search systems, you can extract valuable insight into what is and is not working with you search offering. Direct user feedback is amazing, but is also usually hard to come by, biased or too simplistic to truly express a user’s complete state of mind. Tracking user actions, with the help of good and relevant statistics, is often more revealing than direct user feedback. In this presentation, Mr. Gaulin demonstrates how to leverage those user actions by identifying search failure and success patterns, and how to put in place the corresponding adjustments needed to improve your enterprise search system.

Over the past 15 years Hugh has worked on just about every kind of software design, development and maintenance project. Using his thorough technology experience, and developed search expertise, Hugh helps Norconex deliver successful search implementations. Hugh currently holds the position of Vice-President of Infrastructure at Norconex.


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