ENTERPRISE SEARCH & CRAWLING SUPPORT
We specialize in professional enterprise search services, including commercial crawling support, and enterprise search engine support for Apache Solr, Elasticsearch, HP Autonomy, Amazon CloudSearch and other leading platforms. Whether you’re just building your search engine infrastructure, or need assistance with an existing system, we can help. From basic assistance to hands-on help, there’s a support package that fits your needs.
As your professional search consulting experts, we recognize that different types of people and companies require different levels of search support. That’s why we’ve established the packages below, which allow you to easily choose your level of required crawling assistance, Solr support, Elasticsearch support, Autonomy support, Amazon CloudSearch support or assistance with any other major enterprise search engine/crawling project.
Don’t waste any more time trying to find the answers you need through community forums or online message boards. Regardless of if you are a business decision-maker, or working in the trenches on the IT side of things, we are here to help you with professional, reliable and prompt enterprise search support. Please choose from a package below for more information.
Support Packages & Pricing
Ask The Experts
Have your questions answered by an expert.
We Back You Up
Professional assistance when you need it.
Fast hands-on response to any issue that arises.
24/7 monitoring, reporting, and quick response time.
|Response Time||16 business hours||8 business hours||8 business hours||1-4 business hours|
|Number of Incidents||3/month||6/month||Unlimited||Unlimited|
|Hands-on Assistance||-||-||10 hours/month||20 hours/month +|
|24/7 Emergency Service||-||-||-|
|Contact Method||Ticket System||Ticket System||Ticket System & Phone||Ticket System & Phone|
|Enterprise Search Engine|
|Bug Fixes and Releases||-||-|
|Web Crawling and Indexing||-||-||-|
|Search Content Curation||-||-||-|
|Features & Enhancements||-||-||-|
|Reports & Recommendations||-||-||-|
|Norconex Product Discounts||-||10% off purchase||25% off purchase||50-100% off purchase|
NOTE: Get 1 FREE month of support when you purchase a support package on an annual basis!
We support all major enterprise search engines including:
Why Choose Us?
Experts in Search
Our in-house team of specialized support professionals have years of collective experience under their belts. We have the knowledge and skills to see your project through.
When you need help and answers fast, you can rely on us to step in quickly. Our packages begin with response times as low as one hour!
Our company is based in Canada’s National Capital Region (just outside Ottawa). No outsourcing, no part-timers and no hobbyists; only the professional, high-quality enterprise search support you need.